IMPROVING ONLINE LATE REGISTRATION SERVICE PROCESS TO MEET THE NEEDS EFFICIENTLY THROUGH THE LINE OA CHANNEL

Abstract

Study on improving the process of providing online late registration services to efficiently respond to needs through the Line QA channel The objective is to develop a communication model between undergraduate students. Delayed enrolment affects student satisfaction.

The population used in this study were undergraduate students, regular and special programs, College of Innovation and Management. Suan Sunandha Rajabhat University A total of 932 people was used to collect data, questionnaires and statistics used for data analysis, including percentage, mean and standard deviation.

The results of the evaluation found that from improving the process of providing online late registration services. To efficiently respond to needs through the Line QA channel is an application of knowledge from the development of information systems with an application that facilitates student services. The use of such a system is useful in reducing the problem of late registration in the past where students have to register themselves. It is a request submitted through the online system. Through the Line QA channel that is efficient and creates maximum satisfaction for students who use the service as follows:

1.It's good analysis and design. By developing a service interface with users or service users to be attractive and easy to use the system and attractive to use and convenient and fast

2.Trial use and evaluation of the efficiency of using the online late registration system through the Line QA channel has the results at the highest level, consistent with the research objectives.

3.Satisfaction of students who use online late registration via Line QA channel