SATISFACTION SURVEY OF PUBLIC SERVICE RECIPIENTS FROM THE NONG BUA LAMPHU PROVINCIAL ADMINISTRATIVE ORGANIZATION

Abstract

Satisfaction survey of public service recipients from administrative organizations. As for Nong Bua Lamphu Province Fiscal year 2023, this issue uses a survey research method (Survey Research). It is a research study from documents (Documentary Research) and a survey using questionnaires. in collecting data from the study population, namely people who receive services in the Nong Bua Lamphu Provincial Administrative Organization. The objective is to study the satisfaction survey of public service recipients from administrative organizations. As for Nong Bua Lamphu Province. which studies the problems and suggestions of service recipients. To provide services to the people of the Nong Bua Lamphu Provincial Administrative Organization have a purpose To study opinions and satisfaction of service recipients regarding service quality. and to use the survey results as guidelines for developing and improving various services of the Nong Bua Lamphu Provincial Administrative Organization. To be consistent with management policy. Manage work by evaluating the quality of 4 service dimensions. A total of 7 service jobs were sampled using stratified random sampling. totaling 400 people. The tool used for evaluation was a questionnaire. Statistics used in data analysis include frequency, mean, percentage, standard deviation using statistical packages. and analyzed in terms of Content Analysis. The results of the study found that the results of the survey of a sample of 400 people who responded to the gender questionnaire found that the majority were males, 215 people, representing 54 percent, and followed by females, numbering 185 people, representing 46 percent, age level. Most are between 26-40 years of age, accounting for 28 percent, followed by those between 18-25 years of age, accounting for 24 percent, under 18 years of age, accounting for 18 percent, and between 41-60 years of age, accounting for a hundred. 15 each and their age is between 61 years and above, accounting for 15 percent, education level Most of them are educated in Secondary education or equivalent Accounting for 32 percent, followed by education at the primary level. Accounted for 24 percent and the next level of education is at the bachelor's level. Accounting for 21 percent and the next level of education is at the level of not studying. Accounting for 14 percent and the next higher than a bachelor's degree account for 9 percent. Most occupations are farmers. Accounted for 21 percent, followed by those working as general contractors. Accounting for 18 percent, they are engaged in trading/personal business. Accounting for 15 percent, they work as students or students. Accounting for 13 percent, they work in government service/state enterprises. Accounting for 12 percent, they work as butlers or housekeepers or are retired. Accounting for 11 percent and work as an employee of a private company Accounted for 10 percent Among the 10 income levels, it was found that the majority had an income of 10,001 - 15,000-baht, accounting for 30 percent, followed by an income of 5,001 - 10,000 baht. Accounted for 20 percent and have an income of 15,001 - 20,000 baht, accounted for 19 percent, and have an income of 20,001 - 25,000 baht, accounted for 13 percent, and have an income of 25,000 baht or more, accounted for 10 percent, and have an income of not more than 5,000-baht, equivalent to 7 percent.

Results of a survey of satisfaction of public service recipients from the Nong Bua Lamphu Provincial Administrative Organization, Mueang District, Nong Bua Lamphu Province. Sampling in this study used the Cluster Random Sampling method by dividing the population into different areas. Total of 7 districts. In each district, the satisfaction survey of service recipients will be carried out by a random sample of citizens. proportionately (Proportional Random Sampling) from a total population of 508,325 people   in order to get a total of 400 people from each district, the results of the evaluation of service quality scores of the Nong Bua Lamphu Provincial Administrative Organization were collected. Classified by service work It was found that overall, people who received services were most satisfied. Accounting for 97.26 percent (X ̅ = 4.81, SD =0.27) with a score of 10.