THE PERFORMANCE OF THE DUTIES AND THE GENERAL ADMINISTRATION SERVICES

Abstract

The purposes of this research are to (1) study the efficiency of performing duties and providing administrative services at the College of Innovation and Management, Suan Sunandha Rajabhat University; and (2) study opinions and suggestions for improving these services. Data were collected using a questionnaire from a sample of 1,345 personnel, including academic staff, academic support staff, and students. Descriptive research methods were employed, with statistical tools including mean (X), standard deviation (S.D.), and content analysis. Results indicated an overall high level of efficiency (mean = 4.00) across all four aspects: service personnel (mean = 4.35), service processes (mean = 3.93), service results (mean = 3.88), and facilities (mean = 3.84). Suggestions for improvement include clearer signage, standardized service forms, and enhanced facility resources.