FACTORS OF PERCEIVED USEFULNESS OF TECHNOLOGY AFFECTING USAGE BEHAVIOR IN THE OFFICE OF THE ATTORNEY GENERAL

Authors

  • Niton Ketlunsong College of Innovation and Management, Suan Sunadha Rajabhat University, Thailand
  • Tanapol Kortana College of Innovation and Management, Suan Sunadha Rajabhat University, Thailand
  • Bundit Pungnirund College of Innovation and Management, Suan Sunadha Rajabhat University, Thailand
  • Chompoo Saisama College of Innovation and Management, Suan Sunadha Rajabhat University, Thailand
  • Surachet Suchaiya College of Innovation and Management, Suan Sunadha Rajabhat University, Thailand

Keywords:

Perceived Usefulness, Usage Behavior, Technology Acceptance, Behavioral Intention, E-Government

Abstract

This study conducts a literature review on the factors of perceived usefulness of technology influencing usage behavior within the Office of the Attorney General. Synthesizing observed variables from 2020 to 2024, the review identifies Perceived Usefulness (PU) as comprising: (1) increased work efficiency, (2) reduced costs and travel, (3) faster access to information, and (4) transparency in service delivery. Behavioral Intention to Use (BIU) includes: (1) intention to use in the future, (2) recommendation to others, (3) consistent usage, and (4) intention to learn more. The findings provide measurement instruments for future statistical research.

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Published

2025-04-30

Issue

Vol. 1 No. 1 (2025): 6th International Conference on Management, Innovation, Economics and Social Sciences

Section

Articles